Saturday 27 October 2012

LOCAL AUTHORITY ACCUSED OF BRIBING VOTERS WITH COUNCIL TAX REBATE


FIRST PUBLISHED BY: THE TELEGRAPH


A LOCAL AUTHORITY HAS BEEN ACCUSED OF "ELECTION BRIBERY" AFTER PROMISING COUNCIL TAX REBATES TO ALMOST 30,000 BENEFITS CLAIMANTS, EVEN THOUGH THEY DO NOT HAVE TO PAY THE LEVY.


A local authority has been accused of "election bribery" after promising Council Tax rebates to almost 30,000 benefits claimants, even though they do not have to pay the levy. Wirral Borough Council has announced plans to hand back hundreds of thousands of pounds in overpaid Council Tax to residents after the Tories and Lib Dems seized control and cut its budget. However, it has emerged that even those who are fully exempt from Council Tax will receive the cash refunds, which are worth up to £66 per household.

Critics accused the council of trying to bribe voters ahead of the local elections next month. Councillor Phil Davies, leader of the opposition Labour group, said: "Perhaps the Tories haven't really thought this through, but to me it smacks of an election bribe. "If you get one hundred per cent Council Tax benefit, you don't pay any Council Tax at all, yet under the Tory scheme you will actually get a cash refund. "I don't think it's fair that if you don't pay any Council Tax you should get a cash handout."

Under the scheme, 29,000 households which do not currently pay any Council Tax will be eligible for £680,000 in cash rebates. The rebate for an average Band D property will be £44, while Band H households will receive £66. Band A households will get around £22. The money was pledged after a Conservative and Liberal Democrat cabinet replaced Labour running the council in March – just days before a budget was due to be fixed – and sliced it by 3 per cent. Councillor Jeff Green, the Tory leader of the council, rejected claims that the rebate was "unfair" saying it will help some of the poorest pensioners.

Cllr Green said: "We introduced it because the council had raised more than it needed and we were keen to cut Council Tax in that respect."The largest group on Council Tax benefits are the pensioners, but there is another group who come in and out of benefits. "We are mainly helping some of the poorest pensioners on the Wirral who will have worked and paid Council Tax for all of their lives.

"The council was in a shambles before we came in, especially in terms of the adult social services provided, so we are doing our bit to support people in need. "We are helping those that are on age-related benefit or move in and out of benefit. "This rebate will be applied to their Council Tax bills."

A Wirral Borough Council spokesman said: "Households who are liable for Council Tax who receive 100 per centCouncil Tax benefit will receive a refund later in the year providing they do not have any monies outstanding."No refunds have yet been made and we will look to see how this is best undertaken. We will ensure that any outstanding debts are met before any payments are made."

Labour had proposed a zero Council Tax increase and the Lib Dems recommended a flat £30 rebate to all Council Taxpayers, however, the Tories introduced a 3 per cent rebate.


Friday 26 October 2012

70,000 HOMES 'FACING COUNCIL TAX HIKE'


FIRST PUBLISHED BY: THIS IS MONEY


MORE THAN 70,000 HOUSEHOLDS ARE PAYING HUNDREDS OF POUNDS EXTRA IN COUNCIL TAX AFTER THE GOVERNMENT REVALUED THEIR HOMES 'BY STEALTH', IT WAS CLAIMED YESTERDAY.


Stealth rise?  More than 70,000 households are paying extra Council Tax after revaluations those who bought homes that had been improved by the previous occupants have seen their bills rise by an average of£195 a year, said the Liberal Democrats.

Council Tax 'snoopers' have placed the properties in a higher band because of changes such as new conservatories, porches, extra bedrooms and parking spaces. Inspectors from the Government's Valuation Office Agency have moved 70,010 homes into a higher band since 1997 when the opposition came to power.

Statistics published by the Department for Communities and Local Government showed that nearly 391,000 properties had been revalued in the past decade. Of these, about one in five was moved to a higher band after being studied by officials - forcing residents to pay out more. Ministers insist that a Council Tax revaluation has been put off at least until after the next general election. They fear millions would rebel if their bills increased because they were moved into higher bands.

But last night, the LibDems, who uncovered the figures, accused them of carrying out the exercise by stealth. Local government spokesman Julia Goldsworthy said: 'With almost 400,000 homes being revalued, Labour's lie of putting offCouncil Tax revaluation is clearly exposed. Tens of thousands of families are being hit in the pocket.

'It's time that the Government came clean and either admitted that this stealth revaluation is taking place or recognised that Council Tax is not fit for purpose. Until they ditch this unfair and unpopular tax, families will continue to face unaffordable Council Tax bills based not on ability to pay but simply on the value of their home.'

Under regulations introduced in 1993, the VOA logs every structural improvement that takes place to a property. If the home is then sold, the agency is notified and can decide to carry out an inspection to determine whether it should be in a new Council Tax band. According to the LibDems, the average Council Tax bill is £1,146 and the average difference between bands is 17%. It means that under revaluation the average bill would rise to £1,341 - up £195.

At present, Council Tax bills are based on assessments of properties made in 1991. A spokesman for the Department for Communities and Local Government said yesterday: 'An increase in the value of a property would not lead to an increase in a Council Tax banding until the property is sold, and maybe not even then, as the value may stay within the range of the existing band.

'As we have said on many occasions, there is no revaluation of Council Tax taking place. Any claim to the contrary is absolute nonsense, nothing more than scaremongering, and only serves to make people, particularly the elderly and vulnerable, needlessly frightened.' Last week, official figures showed that VOA inspectors have already stored digital images of 1.6m properties and are collecting details of millions more. They are logging the number of bedrooms, bathrooms and conservatories as well as noting down details of attics, porches and outbuildings.

Critics claimed it was evidence that every home-owner was facing an invasion of privacy as the Government carried out the revaluation in secret. A 'training manual' for VOA inspectors says they must carry a 20-metre tape measure or laser measuring device, camera, clipboard, survey sheets, pens and pencils, eraser - and a personal alarm.


Thursday 25 October 2012

COUNCIL TAX COULD RISE TO EASE BENEFITS CUTS


FIRST PUBLISHED BY: THE TELEGRAPH 


WORKING FAMILIES FACE INCREASES IN THEIR COUNCIL TAX BILLS TO PROTECT BENEFITS CLAIMANTS FROM CUTS IN WELFARE SPENDING, ECONOMISTS AND COUNCIL LEADERS HAVE WARNED.


Coalition plans to make local authorities set their own rules for Council Tax benefit could also undermine the Government’s plans for welfare reform, it was suggested yesterday. The Institute for Fiscal Studies analysed Coalition plans to reform the rules for Council Tax benefit and identified a number of potentially serious problems. 

Next year, the Government is planning to scrap the national system of Council Tax benefit, which gives discounts on the tax for low-income households including the unemployed. 

Under the new system, local authorities will be given control of money for Council Tax benefit. The sum available for the benefit will also be cut by 10 per cent. Because Council Tax benefit for pensioners is protected, that cut could mean much larger reductions in areas with large numbers of retired residents.

In parts of Dorset and Yorkshire, for example, working-age claimants would face a 33 per cent cut in Council Taxbenefit. The IFS said the 10 per cent cut would leave councils facing a choice between making significant cuts in benefit for working-age households and finding the money elsewhere, either by cutting services or increasing tax. Scotland’s devolved administration has taken the choice to find the money elsewhere, to avoid major cuts in benefit payments.

The IFS calculated that the average English local authority choosing to do the same would either have to cut spending on other services by 0.4 per cent, or increase Council Tax by 1.9 per cent. Sir Merrick Cockell, chairman of the Local Government Association, said that councils are being put in an impossible position and may have to increase taxes.

"Councils are extremely worried about how they're going to protect deserving and vulnerable people from the £500 million cut to Council Tax benefit next year,” he said. “They can either cease helping the working poor, or continue to support them by taking money from other services or putting up Council Tax.” In a report on the Council Tax benefit reform, the IFS suggested that a localised benefit regime could “undermine” the Coalition’s flagship Universal Credit welfare reform.

Universal Credit, due to begin next year, is meant to integrate all benefits into a single system, and ensure that people claimants are always better off if they take paid work. However, Council Tax benefit has been left out of the new system, and the IFS warned that trying to co-ordinate the local and national benefits system would be complex and possibly damaging.

Depending on how councils design their welfare rules, the effect could be to “reintroduce some of the extremely weak work incentives that Universal Credit was supposed to eliminate.” Overall, the IFS concluded, the localisation of Council Tax benefit “has the potential to undermine many of the positive impacts of Universal Credit.”

Bob Neill, the local government minister, said that the Government's reforms were right. He said: "It is right that local authorities, who collect Council Tax, have a strong incentive to put in place a fairer local Council Tax support scheme that helps their residents get back into employment based on local priorities."

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Wednesday 24 October 2012

COUNCIL TAX BILLS COULD LEAP TO FUND £54BN PENSION DEFICIT 'TICKING TIME-BOMB'


FIRST PUBLISHED BY: THIS IS MONEY


EXPERTS WARN COUNCIL BILLS WILL HAVE TO RISE SHARPLY IN THE FUTURE TO PAY FOR PENSIONS PAID TO COUNCIL WORKERS, FROM BIN MEN TO TOWN HALL STAFF. 



Britain is sitting on ‘a ticking time bomb’ created by the generous pensions enjoyed by council workers, the report warns today. The shocking analysis reveals councils across the UK have a pensions deficit of £54billion – amid warnings it could get even bigger. Warning: Council Tax bills will have to rise sharply to pay for council workers' pensions, experts believe. The equivalent of around £1 in every £5 of Council Tax is already spent on local authorities’ contributions to their workers’ pension scheme, according to the report by campaign group the TaxPayers’ Alliance.

The average pension paid to a council worker is around £4,200 a year, which covers all council workers, many of whom are on very low pay. But more than 2,700 scoop pensions worth at least £37,000 a year and more than 35,000 get at least £17,000 a year, according to official figures. By comparison, most private sector workers do not have a pension – and it is worth only £1,400 a year to those who do.

More...
IMF warns Britain may need to raise retirement age faster to avoid a debt spiral. Pensioners who saved diligently for years to see payout income slashed by up to 60% Matthew Sinclair, a director of the TaxPayers’ Alliance, said: ‘The deficit remains a ticking time bomb that is being left for future generations of taxpayers to deal with. ‘With an ageing population and a crisis in public finance, generous final salary schemes, like the Local Government Pension Scheme, are inflexible and too expensive and need urgent reform.’ The report, based on official council figures, says the local government pension scheme has assets of £132billionBut the scheme has made pension promises, known as liabilities, of £186billion to its members – leaving the £54billion deficit, according to the 2010/11 figures.

The biggest culprit is Birmingham City Council, with a deficit of £1.33billion – equal to nearly £1,300 for every resident. Overall, the report says there are 165 local authorities with a deficit of more than £100millionDr Ros Altmann, director general of Saga and a leading pension expert, said: ‘Taxpayers underwrite the deficit. If it does not come down, they will foot the bill. Future taxpayers – our children and our grandchildren – will be on the hook.’ Tom McPhail, head of pensions research at financial advisers Hargreaves Lansdown, said: ‘Local authorities are going to come under pressure to raise Council Tax to fund these pensions. ‘They are going to have to go to taxpayers, who do not have good pensions of their own, to meet their very generous pension promises. That is not going to go down well with people.’

The average Band Council Tax bill in England is currently £1,444, one of the biggest monthly costs facing most families after their mortgage or rent and food bill. Bob Neill, the minister for local government, said: ‘These pension bills are costing over £300 a year to every family and pensioner paying Council Tax, diverting funds from emptying bins, cleaning the streets and keeping Council Tax down. ‘Hard-pressed taxpayers simply cannot afford to foot an ever-growing bill.’

Local government workers currently get a final salary scheme, retire at 65 and contribute only between 5.5 per cent and 7.5 per cent of their salary. The Government is currently negotiating changes with unions, including a switch to a career average pension and to link retirement age to the rising State pension age. Sir Steve Bullock, chairman of the Local Government Association’s workforce board, said: ‘Presenting a one-day snapshot is a spurious way of gauging the viability of a pension scheme and this year-old figure has no relevance to the actual cost of local government pensions. ‘Councils have taken steps to ensure the schemes, which are significantly funded by contributions from employees, are affordable for taxpayers, fair to workers and viable in the long-term.’

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Tuesday 23 October 2012

COALITION UNDER FIRE FOR COUNCIL TAX BENEFIT CHANGES


FIRST PUBLISHED BY: LABOUR MATTERS.


10% CUT IN EACH COUNCIL’S COUNCIL TAX BENEFIT


Coalition Minister Andrew Stunnell came under fire from MPs of all parties about the Government’s proposals for a 10% cut in each council’s Council Tax benefit budget in a Westminster Hall debate this week. Clive Betts, Labour MP for Sheffield South East and Chair of the All-Party Communities and Local Government Select Committee, said: “It appears that Eric Pickles, the Conservative Secretary of State, doesn’t care about the concerns, and that his Liberal Democrat Under-Secretary of State doesn’t understand them.”

Under the Government’s proposals, the Council Tax benefit budget of each council is to be cut by 10% from 2013 and each council is meant to design a local scheme to achieve that reduction. As the Government is exempting pensioners and the single-person discount from any reduction, the cuts will inevitably fall hardest on low-income working families. Thus, the biggest cuts in Council Tax benefit will be felt by low-income working families in those areas which have the highest proportion of pensioners.

MPs from all parties challenged the Minister about the Government’s proposals:
The biggest cuts will hit working-families in the poorest economic areas harder than in wealthier areas. In areas with a high proportion of pensioners and single-person households, low-income working-families could face a 30%+ cut inCouncil Tax benefit. The IT software providers to local authorities have consistently said that it will not be possible to have new schemes in place to meet an April 2013 start, because the Government itself is unable to provide the detailed regulations.

Because the Government is centralising housing benefit (under the Universal Credit) but localising different council-tax benefit schemes. This means that for any income changes, people will now have to notify – and provide the necessary evidence to – the council and the Job Centre (or online) separately. Big cuts to council-tax benefit will create work dis-incentives at the very time when Government says it wants to make work pay. 

Clive Betts said: “As each day passes, it is becoming clearer to MPs from all parties that the Government simply hasn’t thought things through. “Eric Pickles is relying on local councils taking the blame for cuts and administrative shambles, which are entirely of his making.

“Ministers can’t even answer these three simple but crucial questions: Will universal credit be counted as income in the means test for Council Tax benefit? Will local authorities have access to universal credit data when calculating people’sCouncil Tax benefit? Do you accept that councils will not be in a position to implement any new system in time for April next year, because the Government is unable to specify the regulations in time?”

Clive Betts continued: “I am really concerned about the way the Government is just moving on and failing to listen. “I just think back to 1999 when Sheffield City Council (then Liberal Democrat controlled) privatised the housing benefit service and transferred it to Capita in a rushed and botched way. “I remember my constituents, often elderly, coming to my surgeries in tears; not because they had done anything wrong, but because the administration of their benefits was in chaos and, as a result, the arrears on their Council Tax and rent had risen. They were distraught because they had never been in arrears in their lives. 

“I am really worried that we will end up in a similar situation next year.”


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LONDON PARISH BACKS BID TO BECOME 'PEOPLE'S REPUBLIC OF QUEEN'S PARK'


FIRST PUBLISHED BY: THE GUARDIAN 

THE CREATION OF LONDON'S FIRST PARISH COUNCIL IN 50 YEARS WINS SUPPORT OF 68% OF VOTERS


The Queen's Park parish council campaign was backed by Westminster North Labour MP Karen Buck. Just days after the launch of the campaign to persuade Scots to vote for independence, the residents of a patch of north London have said "yes" to some autonomy of their own. 

Following a referendum campaign which was little noticed outside of the neighbourhood it concerned, the wheels have been set in motion for the creation of London's first parish council in 50 years – or what may yet come to be known with tongue in cheek as the People's Republic of Queen's Park.

While Conservative-controlled Westminster council was quick to claim the result on Monday was a seal of approval for the government's localism agenda, the campaign in the Queen's Park ward in fact drew support from across the political spectrum, including from the constituency's Labour MP, Karen Buck. The result, announced at Marylebone town hall, revealed that 1,100 residents (68%) backed the creation of a governing entity that will be funded by a precept added to Council Tax bills.

Members of a group of locals who waged a two-year campaign for London's first parish council since 1963 – the bodies were abolished to make way for the Greater London Council – say they want the authority to run community events, look after an allotment, produce a newsletter, support vulnerable locals and engage with other service providers including Westminster council. The first councillors will be elected in May 2014 on the same date as other local elections. Most residents in the area, bordered by Kilburn Lane in the north and Harrow Road in the south, live in social housing. There are high levels of unemployment and significant deprivation.

Angela Singhate, who chaired the yes campaign, said: "The group has been confident all along that a community council is the way forward for Queen's Park and this result demonstrates that we have the backing of the wider community." Buck said: "Something very exciting is happening in Queen's Park. I am incredibly proud of the community and of those who have thrown themselves with such enthusiasm into preparing for community self-government. "I am looking forward to working with them for a safer, healthier and happier Queen's Park."

Philippa Roe, the leader of Westminster council, has said the council held the referendum because it saw opportunities created through "greater civic involvement and participation". Her deputy leader, Robert Davis, said the referendum result amounted to "a fitting endorsement of the government's ambitions for localism and neighbourhood engagement".

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Monday 22 October 2012

FRAUD AND ERRORS WORTH MORE THAN £20M IN PUBLIC SECTOR


FIRST PUBLISHED BY: BBC

OCCUPATIONAL PENSIONS WERE PAID TO 179 DEAD PEOPLE

More than £20m in fraud and incorrect benefits and pensions payments have been identified in the public sector. Identified losses included 179 occupational pensions being paid to dead people and 405 incorrect benefits payments to public sector staff. The National Fraud Initiative collected information from 74 public bodies including councils, health boards and the Scottish Public Pensions Agency.

This is the third such initiative totalling about £58m in savings. Public spending watchdog Audit Scotland said £21.1m was saved by recovering cash which had been paid out as a result of fraud, overpayment or errors. Savings were also made by preventing money from being wrongly paid out. 

The report warned that although it had been successful in identifying considerable fraud and mistakes, most data was collected before the start of the recession. An economic downturn is commonly linked to a heightened risk of fraud and public bodies have been advised to remain vigilant.

Auditor General for Scotland Robert Black said: "Most people are honest and behave with integrity. Some do make genuine mistakes, but there is a small number who set out to cheat the public sector. "The National Fraud Initiative helps public bodies save and recover money by identifying cases where payments such as pensions and housing benefits are being wrongly paid to people, either through human error or incorrect information.

"It also helps them detect deliberate fraud."

Two wages
In one case, a council employee who had moved to another council was not taken off the payroll by the previous employer and ended up being paid by both local authorities for almost two years. The council was not informed of the error and the worker was incorrectly paid about £98,000. The local authority is trying to recover the money and a report has been sent to the procurator fiscal.

Councils have also stopped or reduced housing benefit payments to 1,447 public sector workers and pensioners. In 4,322 cases the single person's Council Tax discount was withdrawn for being invalid. And 4,340 blue badges for disabled people were cancelled because the holder was dead.

New powers
The auditors said 220 cases had resulted in sanctions being applied, such as 89 cases in which suspected frauds had been reported to the procurator fiscal. A total of 18 workers have either been dismissed or have resigned from their job. Audit Scotland will carry out its next anti-fraud exercise in October, by which time it is expected new powers will allow more collaboration between other UK agencies to detect cross-border fraud. The range of public sector bodies involved could also be extended and the next exercise could also detect crimes other than fraud.

Sunday 21 October 2012

THE YEAR TO COME


FIRST PUBLISHED BY: THE GUARDIAN 

PUBLIC AND VOLUNTARY SECTORS - PREDICTS A CASH-STRAPPED YEAR


The year to come is likely to bring a squeeze on public-sector budgets - and see the beginning of a sea change in the way services are delivered. Legislation going though parliament throws the door open for the third sector - especially charities and social enterprises - to provide and commission services across the board in future. At the same time the comprehensive spending review - the government's 10-year spending plan for the public sector, due in summer - is expected to bring an end to recent years of financial growth, putting greater pressure on overstretched budgets.

Lack of money to push through government reforms has already led to one primary care trust attempting to recruit board members with a background in the charitable sector, so it can tap into their expertise of delivering services within limited resources. This is a move which other trusts are predicted to follow - and an illustration of the new partnerships between the public and third sectors which are likely to dominate the next 12 months.

Winter
In January the Department of Health is launching a survey of 5 million patients to discover how soon they can make a GP appointment. The results, due to be published in May, will determine which practices will have a share of a £72m bonus for best patient access payable in July. At the same time the Department of Health is publishing the Commissioning Framework for Health and Well-Being, which takes forward proposals in the Care Outside of Hospital white paper. It will include details about the creation of new community foundation trusts, which will mirror hospital foundation trusts - and also explain how the third sector, including social enterprises, can deliver health services.

Howard Catton, the head of policy at the Royal College of Nursing, says: "The whole issue of acute services and closer to home care will be big through this year. The focus of primary care trusts will be on commissioning; they aren't being told to give up their provider role, but I think they will look at the new community foundation trusts to keep up a provider function." In February, the Department of Health is due to complete its consultation on the future of regulatory services for health and social care. The results will help shape what happens after the healthcare commission and the commission for social care inspection (CSCI).

The new Association of Directors of Children's Services, following the abolition of the Association of Directors of Social Services, launches in February. Its sister organisation, the Association of Directors of Adult Social Services, follows in March. Health secretary Patricia Hewitt has promised to resign in March if the NHS is still in deficit. Jonathan Fielden, the chairman of the British Medical Association's consultants' committee, says: "The biggest issue for trusts this year will be the desire for financial balance. Finance has become the number one priority for most, if not all trusts in England - which means quality [of services] is being put second."

In February, the next wave of foundation trusts is due to be announced.

Spring
By March, 90% of consultant referrals by GPs should be made through the electronic booking system, Choose and Book, and practice-based commissioning is due to be rolled out nationally. The controversial mental health bill continues its parliamentary process in the spring after reaching committee stage at the end of the year.

The Association of Chief Executives of Voluntary Organisations (Acevo) will begin the year helping charities discover how they can influence the commissioning process and negotiate good contracts. It follows publication of the office of the third sector document, Partnership in Public Services: Action Plan for the Third Sector Involvement, which recommends a three-year funding cycle for charities delivering public services and longer-term contracts.

The new compact commissioner, whose responsibilities include assessing whether charities are paid a fair price for the work they are commissioned to provide, is expected to start to have an impact from now. David Hunter, Acevo's policy and communications officer, says: "He will have a large impact throughout the year, because he will make sure that there is long-term funding and [a] fair share of overheads. If we are to see the third sector transforming public services then we have got to make sure that the resources are being made properly."

The offender management bill, which opens the commissioning of probation services to the voluntary and private sectors, is due to reach its crucial report stage in February. The assistant general secretary of the National Association of Probation Officers, Harry Fletcher, warns: "If the bill is passed it will be a disaster because local accountability will be eroded. Tendering for services will be done on a regional or national level, so small voluntary organisations who already work with offenders in the community will to go to the wall because they will not be able to compete." The chancellor's budget is due in March. It is expected to be his last - but will he ditch prudence?

The delayed report of the Lyons review on the future of local government finance, including the fate of Council Tax, is due to report around the same time as the budget. Lord Sandy Bruce Lockhart, chairman of the Local Government Association (LGA), says: "Local government has some real opportunities within the year and the chance to seize a once-in-a-generation moment to ensure that local people have a greater say in how key services can be delivered for them at the right time in the right place at the right cost. It will also confront some daunting challenges, not least rising demand, increasing legislative costs and tighter financial restraint."

Summer
The chancellor is due in the summer to announce details of the comprehensive spending review - the 10-year spending plan for public services. It is expected to be "revenue neutral", offering only inflation-level increases in spending. The LGA is worried that it could trigger cuts in council spending as boroughs face paying the lion's share for care of the elderly services which are joint-funded with the NHS. By April all patients needing a diagnostic test should be seen within 13 weeks. The inspection of children's services is being taken away from CSCI in April and transferred to the new Ofsted, the Office for Standards in Education, Children's Services and Skills - which will also inspect the Children and Family Court Advisory and Support Service (Cafcass). The controversial welfare reform bill, which changes the incapacity and housing benefit systems, is expected to gain royal assent in May. 

Autumn and winter
The Charity Commission is due to start consulting on the definition of the public benefit clause of the Charities Act, and expects to publish guidance in September. The clause requires that all charities must exist for the public benefit. The local government and public involvement in health bill, which aims to reduce the amount of top-down control from Whitehall, is expected to become law by November.

By the end of the year, the number of established children's centres should be increased - as well as an expansion of the government's extended-schools programme. The president of the Association of Directors of Social Services, John Coughlan, says: "I think we will be in the position of transforming the reforms in children's services into action. I think we will see tangible evidence of delivering integrated children's services."


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